A journey map maps the configuring of some capabilities and resources by a stakeholder (government, sector of industry, enterprise, person) to achieve a goal.

A journey map represents touch points in what the stakeholder will or can do with the capabilities and resources.

Depending on the socio-technical level at which a social actor operates, we define four kinds of journey maps:

Check customer journey map for approaches in the mapping of journeys.

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This class in the classification of its order

The (ontological) order of Journey map is the Techno Order.