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Children of Journey map:



Ontology: Techno Order
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A journey map maps the configuring of some capabilities and resources by a stakeholder (government, sector of industry, enterprise, person) to achieve a goal.

A journey map represents touch points in what the stakeholder will or can do with the capabilities and resources.

Depending on the socio-technical level at which a social actor operates, we define four kinds of journey maps:


Check customer journey map for approaches in the mapping of journeys.


Journey map in the tree of Course of Action: